Understanding user needs: The role of empathy in design thinking
POV: You’re in a meeting that just never seems to end, and it’s almost lunchtime. Just when your stomach growls, a notification pops up on your screen. It’s from a food app and it reads, “It’s lunchtime! Order now before those hunger pangs get worse!” You click on it almost immediately and place your order feeling amazed at how intuitive this whole experience just was. This is a classic lesson on how empathy is used in design thinking, and how it presents a two-pronged approach that benefits both- the user and the business. In this blog, we will be taking a deeper dive into how user needs are understood through effective design thinking empathy. Design Thinking Empathy: An Imperative For The Digital Age In today’s digital age, organizations are continuously on the lookout to improve their products and services. One of the most effective ways to achieve this is by using design thinking. This approach focuses on understanding user needs to create innovative solutions that address t...